Refund policy
At this time, we do not accept returns or exchanges. All sales are final.
Please review your order carefully before completing your purchase. If you have any questions about a product before ordering, feel free to contact us at ziedouederni0702@gmail.com.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our products. If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order at ziedouederni0702@gmail.com.
To help us process your request, please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the defect or damage.
After reviewing your claim, if we determine that the product is defective or was damaged during shipping, we will issue a full refund of the purchase price to your original payment method. In some cases, we may not require the item to be returned.
Refund Processing
Once your claim has been reviewed and approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If you have not received your refund within 15 business days after approval, please contact us at ziedouederni0702@gmail.com.
Contact Us
If you have any questions regarding this policy, please contact us at:
Email: ziedouederni0702@gmail.com